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Patients Reviews

Below is additional comments to my visit. Please note this office removes bad reviews as I don't see my previous review, shame on you. I am at my wit's end with this practice. I have just received a bill for $174.88 for a procedure that I believed was covered by my insurance. At no point did anyone advise me that coverage was uncertain or suggest verifying benefits before proceeding. Shouldn't someone in the office have taken the time to confirm coverage or at least inform me that I could be responsible for the cost? Until now, I had chosen not to focus on my experiences with the front desk staff, however, in addition to being loud, rude, and condescending toward patients, they have consistently demonstrated poor communication and inefficiency. This billing issue is simply the latest example.I cannot believe the series of problems I have experienced with this practice. Ultimately, this is your office, and responsibility for the patient experience rests with you. The repeated mistakes, poor communication, and lack of professionalism have made this an extremely frustrating experience.What makes this particularly disappointing is that this follows previous issues that were serious enough to warrant an apology. After my negative experience with Dr. Mariya Gurvich, I appreciated the apology from Dr. Aliprandis, and hoped things would improve. Instead, I find myself once again an unsatisfied patient who feels poorly treated . At this point, I am at a loss. I would hope this would be resolved by the office and steps will be taken to prevent similar issues from happening to other patients.

Vicki D. | Jun 12, 2026
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I am at my wit's end with this practice. I have just received a bill for $174.88 for a procedure that I believed was covered by my insurance. At no point did anyone advise me that coverage was uncertain or suggest verifying benefits before proceeding. Shouldn't someone in the office have taken the time to confirm coverage or at least inform me that I could be responsible for the cost? Until now, I had chosen not to focus on my experiences with the front desk staff, however, in addition to being loud, rude, and condescending toward patients, they have consistently demonstrated poor communication and inefficiency. This billing issue is simply the latest example.I cannot believe the series of problems I have experienced with this practice. Ultimately, this is your office, and responsibility for the patient experience rests with you. The repeated mistakes, poor communication, and lack of professionalism have made this an extremely frustrating experience.What makes this particularly disappointing is that this follows previous issues that were serious enough to warrant an apology. After my negative experience with Dr. Mariya Gurvich, I appreciated the apology from Dr. Aliprandis, and hoped things would improve. Instead, I find myself once again an unsatisfied patient who feels poorly treated . At this point, I am at a loss. I would hope this would be resolved by the office and steps will be taken to prevent similar issues from happening to other patients.

Vicki D. | Jun 12, 2026
(...)
I am at my wit's end with this practice. I have just received a bill for $174.88 for a procedure that I believed was covered by my insurance. At no point did anyone advise me that coverage was uncertain or suggest verifying benefits before proceeding. Shouldn't someone in the office have taken the time to confirm coverage or at least inform me that I could be responsible for the cost? Until now, I had chosen not to focus on my experiences with the front desk staff, however, in addition to being loud, rude, and condescending toward patients, they have consistently demonstrated poor communication and inefficiency. This billing issue is simply the latest example.I cannot believe the series of problems I have experienced with this practice. Ultimately, this is your office, and responsibility for the patient experience rests with you. The repeated mistakes, poor communication, and lack of professionalism have made this an extremely frustrating experience.What makes this particularly disappointing is that this follows previous issues that were serious enough to warrant an apology. After my negative experience with Dr. Mariya Gurvich, I appreciated the apology from Dr. Aliprandis, and hoped things would improve. Instead, I find myself once again an unsatisfied patient who feels poorly treated . At this point, I am at a loss. I would hope this would be resolved by the office and steps will be taken to prevent similar issues from happening to other patients.

Vicki D. | Jun 12, 2026
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Ive been a patient of Dr. Rusu's for close to four years and I can attest to the level of professionalism and general care exhibited by the doctor and the staff associated with the office. Im immensely grateful for all that the office has done for me. Immensely.

Steven L. | Jun 11, 2026
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He is a good doctor. Very efficient. Very knowledgeable. Good energy. The wait time is the only complaint.

Linda S. | Jun 11, 2026
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Dr. Aliprandis is caring, professional and answered my concerns. The staff is also professional and caring! ANNNNND POLITE! Thank you for an experience that eases my concerns!

Angela G. | Jun 10, 2026
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The staff and doctors are very professional.

Vincenza F. | Jun 07, 2026
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I wanted to leave a follow-up review after receiving a personal phone call from Dr. Aliprandis. Today, Dr. Aliprandis personally called me to discuss what happened during my recent visit. He apologized for the situation, acknowledged that I should have received my contact lenses, and spent about 10 minutes on the phone addressing my concerns. He was professional, detailed, sincere, and genuinely interested in making things right. While I was disappointed by what happened during my original visit, I was extremely impressed by the way Dr. Aliprandis handled the situation afterward. It's rare these days to see a doctor take the time to read patient reviews, personally reach out, and ask, "How can I help?" That level of care and accountability says a lot about both the doctor and the practice. He even offered me another appointment, which I plan to accept because I believe he is a great doctor who truly cares about his patients. Mistakes can happen anywhere, but the way they are handled matters. I greatly appreciateDr. Aliprandis' courtesy, professionalism, and commitment to patient care. Bravo to him for taking the time to personally follow up and ensure that my concerns were heard.

Vicki D. | Jun 07, 2026
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Listen to patients. Great Doctors

Andres S. | Jun 03, 2026
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An extremely knowledgeable and professional specialist.

Anthony M. | Jun 03, 2026
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I’ve been seeing Dr. Ali Prantis in Bay Ridge for over a decade now, and he’s truly an outstanding ophthalmologist. He performed my LASIK surgery, and the results have been fantastic. He’s professional, thorough, and really cares about his patients. I highly recommend him!

Shukhrat M. | Jun 03, 2026
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Very polite and correct about the surgery that i went through and the results from. Dr Rusu was great I would definitely recommend her as a top retina specialist.

Frank B. | Jun 03, 2026
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